Privacy Policy

Valor Air ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website at valorair.com, how we use that information, and the choices you have. By using our website or submitting our contact form, you agree to the practices described below.

Information We Collect

When you fill out the contact form on our website, we collect the information you choose to provide, which includes:

• Full name — so we know who we're speaking with.
• Phone number — so we can return your call or text regarding your request.
• Email address — so we can follow up with estimates, scheduling details, or answers to your questions.
• City — so we can confirm you are within our North Texas service area.
• Service type — so we can route your request to the right technician.
• Message — any additional details you choose to share about your HVAC needs.

We do not collect sensitive information such as Social Security numbers, financial account numbers, or health information through this website.

How We Use Your Information

We use the information you submit for one purpose: to respond to your inquiry. That includes:

• Contacting you by phone, email, or text message about the service you requested.
• Scheduling appointments, providing estimates, and following up on completed work.
• Keeping a basic internal record of service requests so we can serve returning customers.

We do not use your information for advertising, retargeting, or automated marketing campaigns.

How We Share Your Information

We do not sell your information. We do not rent your information. We do not share your information with third parties for their marketing purposes.

The only parties who see your contact form submission are the Valor Air team members responsible for responding to it. We may share limited information with trusted service providers who help us operate our business — for example, the email and text-messaging services we use to receive your submission — and only to the extent necessary for them to perform that function.

We will disclose information if required by law, subpoena, or court order, or if necessary to protect the rights, property, or safety of Valor Air, our customers, or the public.

Data Retention

We retain contact form submissions only as long as reasonably needed to serve you and maintain basic business records. You may request deletion of your information at any time by contacting us at the address below.

Security

We take reasonable steps to protect the information you provide, including secure hosting and encrypted transmission of your contact form submission. No method of transmission over the internet is 100% secure, but we work to safeguard your information using industry-standard practices.

Children's Privacy

Our services are directed to homeowners, property managers, and business operators. Our website is not intended for children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after changes take effect constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to request access to or deletion of your information, or have any other privacy-related concern, please contact us:

Email: help@valorair.com
Phone: (469) 228-1993
Mail: Valor Air, Frisco, TX 75033